What do the people affected need?
Inclusive qualitative listening must reach quieter voices without claiming to replace every other method.
Starting angles
How do you want to think about this problem?
Start from lived difficulty and coping, not from our programme or proposed solution.
Distinguish the familiar fix people request from the deeper need it's meant to serve.
Reach the voices the usual channels miss — including people who've adapted so far they no longer express the need.