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Institutions

Hear the people a decision affects — and explain how you reached it.

Brief Juno on the decision in front of you. Juno conducts careful interviews and reports what was heard, where views differ, how well the evidence holds and what remains uncertain.

Brief Juno

What you can hand Juno.

The consequential questions behind a policy, service or programme decision — with the people affected and the limits of the evidence kept in view.

What do the people affected need?

Hear the people affected by a proposal and keep minority as well as majority views visible.

Open question →

How does this experience actually feel?

Find where a service delivers, where it breaks, and what people needed instead.

Open question →

What barriers exist?

Surface why people drop off — including language, digital access, disability or distrust.

Open question →

Did this programme work?

Evaluate whether a programme delivered what people needed — and where it fell short.

Open question →

What do quiet voices need us to hear?

Bring quieter voices into the evidence without claiming one study replaces every other form of engagement.

Open question →

Listen carefully on sensitive ground.

Juno follows published participant and safety standards, adapts its pace to what is shared and keeps the transcript available — so the institution can review both the evidence and how it was gathered.

sample interview
Walk me through the last time you tried to book an appointment — what happened?
I gave up, honestly. The phone line, then the form… I just didn't have the energy that day.
That sounds draining — was it the steps, or knowing where to start?
Knowing where to start. I never know if I'm even in the right place.
Acknowledged, didn't pushFound the real barrier

What was heard — and how firmly.

Juno distinguishes the recurring need from the isolated account, keeps minority and conflicting views visible, and states where the evidence is strong, limited or still uncertain.

sample synthesis

Where the need falls hardest

“The barrier isn't awareness — it's trust that anything will change. Strongest among residents who've been let down before.”
2 wards where need concentrates
3 groups experience the barrier differently
Limited evidence from one ward

Who it falls hardest on

Ask how confident you should be.

Challenge the interpretation, ask who is missing and inspect the evidence behind a public-facing conclusion. Juno answers from the study and makes uncertainty part of the record.

sample debrief
How confident should we be that trust is the main barrier?
Confidence is moderate. Trust recurs across two wards, but the third has too little evidence to generalise. I would report that gap explicitly.
Ask next Show me the accounts that point to a different barrier.

Broader listening, published standards, honest uncertainty.

Built to include more voices

Language, interview mode and device requirements are scoped before launch, helping institutions include more people without claiming one method represents everyone.

Held to published care standards

Participant and safety standards make consent, respectful participation and escalation expectations available for review before sensitive work begins.

Evidence with uncertainty attached

Findings keep supporting words, conflicting accounts and evidence limits visible so decision-makers can explain what they know and what they do not.

25+ years of research craft.
Encoded into Juno.

The standards a careful institution would review — participation, questioning, privacy and safety — are published. Read how Juno works and decide whether the method fits the decision and the people involved.

The questions institutions actually ask

Sensitive work requires a scope review. Use the published Safety and Participants standards to decide whether Juno, another method or a mixed approach is appropriate.

Juno supports multilingual browser-based interviews, but language, voice and accessibility support vary. Confirm the required modes and accommodations during briefing.

Juno is designed to avoid leading questions, and findings retain supporting quotes and transcript context so the institution can inspect how the conclusion was reached.

PII redaction is available when enabled; exact visibility and retention depend on study configuration. Confirm those controls before collecting sensitive data.

Understand your with the limits of the evidence in view.

Brief Juno on the decision, the people affected and the standard the evidence must meet.

Brief Juno