What do the people affected need?
A policy, service, or programme decision needs inclusive listening — including quieter voices — in time to act.
Starting angles
How do you want to think about this problem?
Start from lived difficulty and coping, not from our programme or proposed solution.
Distinguish the familiar fix people request from the deeper need it's meant to serve.
Reach the voices the usual channels miss — including people who've adapted so far they no longer express the need.